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Delivery & returns

Simple, fair policies, designed around international students moving to Melbourne.

Delivery

Free delivery to student accommodation across metropolitan Melbourne.
Order at least 7 days before your move-in date.
We deliver 1–2 days before you move in, in a morning or afternoon window you choose.
Your kit waits at reception, or in your room where your accommodation allows access.
Added a bed? We deliver and assemble it in your room, and confirm access and a time with you and your accommodation.
We batch deliveries by building, which keeps delivery free and cuts emissions.
Outside metro Melbourne? Message us and we'll quote a delivery fee.

Flight changed? Update your delivery date for free up to 3 days before delivery.
Cancel a pre-order for a full refund up to 7 days before delivery.

Unopened items can be returned within 14 days of delivery for a full refund.
For hygiene reasons, bedding and mattresses that have been opened or used can't be returned unless they're faulty.
Faulty or damaged items are replaced free of charge. Your rights under Australian Consumer Law always apply.
To start a return, email hello@dayonekit.com.au or message us on WeChat with your order number.

We reply in English or 中文 within one business day: hello@dayonekit.com.au · WeChat: DayOneKit